FAQ - I just purchased an item from Alibaba / Aliexpress but I want to use your service. How do I do it? | HBK Global Trading gtag('config', 'AW-944491826');

FAQ – I just purchased an item from Alibaba / Aliexpress but I want to use your service. How do I do it?

This is a very common question. First of all because most of us knows that in online shopping, to complete the checkout process you have to finish two more steps to finalize the transaction. – You need to fill up the address and lastly credit card for payment.

The above process is the usual scenario any online buyer would do if they will be using any of the conventional shipping methods (via air/sea) and if they will import the items themselves.

However, to be able to use our service, we need to do a bit of communication and coordination with the seller/supplier rather than leaving everything in the automated checkout process. There’s two reasons for this:

1) Aliexpress DOES NOT accept chinese characters in their address field in checkout. Our China warehouse address requires chinese characters.

2) Since #1 is already a problem, you can’t proceed further in having your payment processed.

If you already have items in your shopping cart, surely you’ll need to be able to pay for it. Don’t worry, your supplier is more than capable to assist you so the payment process and shipping address could be finalized, just communicate with them instead on relying at the automated process of online shopping.