Please take time to browse through our FAQs, you just might find an answer to some of your questions.
Click on the questions below to find your answer for it.
FAQs - Import
No you do not need to have an import permit when using ANY of our importation service - that's what we're here for in the first place ☺
Here's a list of our importation services :
Specialty Countries Shipping
Bulk Shipping Importation
Refrigerated Container / Reefer Container
For your future reference, here are the addresses your suppliers can use to get shipping cost from their warehouse to ours..
Via sea shipping warehouses :
(China) Guangzhou : 广州市白云区石门街石井大道滘
(China) Yiwu : 义乌市东山口社区
Korea : 경기도 고양시 일산동구 성석동
Taiwan : 台中市北屯区军工路
Thailand : ซอยเพชรบุรี 19 ถนนพญาไท เขตราชเทวี กรุงเทพมหาน
Hong Kong : 屯門業旺路
Singapore : Jurong Port Road, Jalan Buroh Warehouse Complex, Singapore
Japan : 〒140-0013 東京都品川区南大井
Vietnam : xã Tân Thới Nhì, huyện Hóc Môn, TP HCM (Quốc lộ 22)
Malaysia: Kawasan Industri Taman Bukit Maluri 52100 Kepong, Kuala Lumpur
Via air shipping warehouses :
(China) Guangzhou : 廣州市白雲區三元裏大道粤海商務中心
(China) Shishi : 福建省石獅市湖濱街道曾坑霞露村興東九路
(China) Shenzhen : 深圳宝安区福永镇兴围社区 兴华路南
Hong Kong : 香港觀塘區創業街華基中心樓號室
Korea : 서울 강서구 공항동
Vietnam : xã Tân Thới Nhì, huyện Hóc Môn, TP HCM (Quốc lộ 22)
Thailand: ถนนราชปรารภ แขวงมักกะสัน เขตราชเทวี กรุงเทพมหานคร
Japan : 〒597-0062 大阪府貝塚市澤
Malaysia : Jalan Tun Tan Cheng Lock, 50000 KL
Taiwan : Contact us for details.
If they need the contact person, contact number, and exact warehouse number, they need to generate the shipping label wherein all those information are included. You can give them the corresponding supplier link (Not accessible in Philippines so no need to attempt and access it.) together with your User ID. - That's it!
Go here for the complete guide/instructions to use our shipping service.
You have to coordinate or talk with the supplier directly and tell them you want to use your preferred shipping company as you cannot use HBK automatically upon checkout in Alibaba.
Once everything is settled with your supplier, simply follow instructions below based on the country of your item’s origin and your preferred shipping method :
China
Singapore
Taiwan
Thailand
Hong Kong
No. We just accept boxes from your suppliers regardless of their weight and size. You will receive your item just the way we got them in our warehouse. It may be as small as a shoe box or as big as a car as long as it can fit in a 40 foot container, we will get that item here for you.
Yes it definitely is possible.
Our system is automated. For a shipping quote, please fill up an online form here.
If you do not know what figures to use in filling up, feel free to ask your supplier for those as they definitely have those info so you can accurately fill it up.
Not to worry as we always give an all-inclusive shipping quote so you don’t have to be bothered by it, we’ll take care of that for you. Should you need a shipping quote please fill up an online form here
You have to coordinate or talk with the supplier directly and tell them you want to use your preferred shipping company as you cannot use HBK automatically upon checkout in Alibaba.
Once everything is settled with your supplier, simply follow instructions below based on the country of your item’s origin and your preferred shipping method :
Because we can get it here for you cheaper and hassle free with no documents required.
Explore the process we have below and see how easy we make it for our customers.
If you have used their service before in shipping and clearing of your items then it would be GREAT as you will already have a point of comparison.
All items we receive departs within 48-72 hours upon receipt.
Via sea : 21-30 days
Via air : 2 – 3 business days
Payment will only be thru our BDO and UnionBank account deposit only and upon arrival of items prior to pickup/delivery, we will never charge you with anything until your cargo is here and ready.
Anyone who doesn’t want to deal with the headache of dealing with importation requirements, documentation, and shipping.
Yes of course. We have our own delivery service especially for addresses outside of Metro Manila
Yes we can definitely get them here, all you have to do is contact us to inquire of the process, cost, etc. as we’re only a phone call away☺
FAQs - EXPORT
HBK Global Trading both Customs here in the Philippines and in the receiving country.
We usually can export regular, typical items which are sold commercially. If however you are in doubt and want to make sure that your item is fine for exporting, feel free to contact us.
No. That’s what we’re here for.
It’s a warehouse – warehouse service which means you have to have your items delivered in our warehouse here in Manila as your items will be shipped to the receiving country’s warehouse also.
Generally none but should there be any, we’ll just ask it from you.
Thailand – 10kg minimum via sea
Malaysia – ½ Cubic meter minimum via sea
Vietnam – no minimum
To be sure, feel free to fill up the Request a Quote form so we could get the cost and for us to be able to make a suggestion if it’s best to add/remove quantity to maximize the cargo weight/size.