FAQs

Please take time to browse through our FAQs, you just might find an answer to some of your questions.

Click on the questions below to find your answer for it.

Where are your warehouses located?

I just purchased an item from Alibaba / Aliexpress but I want to use your service. How do I do it?

Do you offer different box sizes with different prices?

I want to know how much it will cost if I use your service, is this possible?

What about customs importation tax and duty?

I shopped online from alibaba/aliexpress and upon checkout, there’s an option of international couriers to use, which one should I choose?

Is your company a brokerage firm?

Is your company a forwarder?

What are the items I can import?

Do I have to pay separate for shipping from China to Philippines?

Do I have to pay separate for customs duties and taxes?

Why would one want to use your service when there’s DHL, FedEx, UPS and other shipping companies?

How can I be sure that your service is easier and cheaper than the shipping companies mentioned above?

How long does it take for my items to get to your Philippines warehouse?

What’s your shipping method?

When and how do I settle payment?

What if I need my items ASAP?

Who can use our service?

I am from outside Metro Manila, can I use your service?

I have items but they are not from either China, Taiwan, or Thailand, can I still get them here?